EagleCast TV privacy policy
What we collect, why we collect it, how long we keep it and how to have it deleted.
This policy explains how EagleCast TV handles personal information collected through eaglecasttv4k.com. We collect as little as we can get away with, we use it only for the purposes described here, and we never sell it.
Information you give us
When you submit the subscription, free trial or contact form, we receive:
- Your name, email address and phone or WhatsApp number.
- The countries, application, device type and connection count you selected.
- Where your app or device requires it, a MAC address and device key. These identify the hardware to be provisioned and are used for nothing else.
- For renewals, the existing username on the line being renewed.
- Any message or notes you choose to write.
Technical information we collect automatically
When a form is submitted, our server records a small amount of technical data alongside it. This is collected for fraud prevention, spam filtering, duplicate-submission detection and security — not for advertising or profiling:
- IP address — to detect abuse, repeated fraudulent orders and automated submissions.
- User-agent string, and the browser, operating system and device type derived from it — to reproduce setup problems and spot scripted traffic.
- Browser language and timezone — to route your enquiry to support at a sensible hour and sanity-check the order.
- Referring page and submission timestamp — to identify bot activity and understand which page a request came from.
- VPN, proxy or datacentre indicators, where a reputation lookup is configured. We store only a yes/no/unknown result, never a browsing history. When no lookup provider is configured, this is recorded honestly as “unknown” rather than guessed.
We do not run invasive browser fingerprinting. We do not use canvas, audio or font fingerprinting, and we do not build cross-site profiles. Everything above comes from headers your browser already sends with the request.
What we never collect
- Payment card numbers, bank details or any financial credentials — no payment is taken on this website.
- Passwords for any of your other accounts.
- Government identity documents.
- Any special-category data such as health, religious or political information.
How we use your information
- To build and activate the line you requested, and to send your credentials.
- To reply to your questions and provide setup support.
- To prevent fraud, abuse and automated spam.
- To meet legal obligations where they apply to us.
Our lawful bases are the performance of a contract (providing the service you asked for) and our legitimate interests in keeping the service secure and free of abuse.
Storage and retention
Form submissions arrive as email to our internal support inbox and are retained only as long as needed. Order and trial records are kept for the life of the subscription plus up to 24 months so we can handle renewals and disputes. Contact messages are kept for up to 12 months. Technical metadata attached to a submission is kept for up to 12 months, after which it is deleted along with the record it belongs to.
Sharing
We do not sell or rent personal information. We share it only with the service providers that make this website work: our email provider (Google, for sending and receiving mail), our live-chat provider (Tawk.to, for the chat widget), our hosting provider, and — only when configured — an IP reputation service used solely to flag VPN or proxy connections. Each processes data on our instructions. We may also disclose information where legally required to do so.
Cookies and local storage
EagleCast TV sets no advertising or tracking cookies. Your light/dark theme preference is stored in your browser's local storage, and any countries you select on the channels page are held in session storage so they can be carried into a form. Both stay on your device and are never transmitted to us. The Tawk.to live-chat widget sets its own cookies to maintain your chat session; see Tawk.to's own privacy policy for details.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or erased, to object to or restrict our processing of it, and to receive a copy in a portable format. To exercise any of these, email contact.provideriptv@gmail.com and we will respond within 30 days. You also have the right to complain to your local data protection authority.
Children
This service is not directed at children under 16 and we do not knowingly collect their personal information. Adult content categories are disabled by default and enabled only when a subscriber explicitly asks for them.
Changes
If we change this policy we will update this page. Material changes affecting how we use your information will be communicated to active subscribers by email.
Contact
Privacy questions and requests go to contact.provideriptv@gmail.com, or use the contact page.